Terms of Use

These Terms of Use govern the relationship between Social Analyze (the “Service Provider”) and the natural or legal person who registers on the Platform (the “User”). The “Platform” means socialanalyze.org, app.socialanalyze.org, the Social Analyze iOS app and Social Analyze API / MCP connections. By registering for or using the Platform you accept these Terms.

• Social media management: connecting accounts on Instagram, Facebook, YouTube, LinkedIn and other supported platforms; scheduling and publishing posts; comment and message moderation; analytics and period comparison; PDF, PowerPoint and CSV reports.
• AI features: an AI Assistant that works with your brand’s data, AI reply suggestions, Write with AI and AI report summaries.
• Social listening and competitor intel: monitoring and analysis of public social media content through third-party data sources; alerts.
• Integrations: access to your data from external AI tools through API keys and MCP connections.

Features may change, be added or be removed as platform API rules and the product evolve.

The User must provide accurate, current and complete information at registration. The User is responsible for keeping their password and any API keys they create confidential, for all activity on their account and for damage caused by unauthorised use of it. Suspected unauthorised access must be reported to the Service Provider immediately. The Platform is not directed at anyone under 18.

• The User may connect only social media accounts they are authorised to manage.
• The User agrees to comply with the terms and policies of every platform they connect (e.g. Meta, the YouTube Terms of Service, LinkedIn, TikTok, X).
• The Platform publishes posts and replies to, hides or deletes comments and messages on the User’s instruction and on their behalf. The User is responsible for the results of these actions.
• Changes, outages or access restrictions in platform APIs may affect some features temporarily or permanently.

You keep the rights to the content (text, images, video) you upload to or publish through the Platform. To provide the service, you grant the Service Provider a limited licence to store and process that content and to publish it on connected platforms on your instruction. The User is responsible for ensuring that their content is lawful and does not infringe the rights of others.

Answers, suggestions and summaries generated by AI may be inaccurate, incomplete or out of date. The User must review AI output before publishing it or relying on it for business decisions. The data processed by AI features is described in the Privacy Policy.

The Platform may not be used for:

• Spam, bulk or unsolicited messages and content,
• Publishing misleading or unlawful content, hate speech or content that infringes the rights of others,
• Unauthorised collection of Platform data, automated scraping or reverse engineering,
• Attempting to bypass usage limits or security measures,
• Spreading malware or malicious code,
• Unauthorised access to another person’s account or impersonation,
• Overloading the infrastructure or disrupting the service,
• Any activity that violates applicable law.

The Platform is offered on free and paid plans. Each plan has limits on brands, connected accounts, monthly posts, AI messages, reports and analytics history. When a limit is reached, the related action pauses; your existing data is not deleted and monthly allowances reset on the 1st of each month. Moving to a paid plan is currently arranged with our team; the scope, term, fee and payment conditions of paid plans are set out in the offer sent to you. Your statutory consumer rights are not affected.

The software, design, logos, trademarks, algorithms and documentation of the Platform belong to Social Analyze. They may not be copied, reproduced, distributed or used in derivative works without the Service Provider’s written consent.

Temporary interruptions may occur because of planned maintenance, infrastructure upgrades, third-party API outages or force majeure (natural disasters, cyber-attacks, government actions, etc.). Planned maintenance is announced in advance where possible.

The Platform obtains part of its data through social network APIs and third-party data providers; the accuracy, currency and completeness of that data are not guaranteed. The Service Provider is not liable for indirect damages or for loss of profit or business arising from use of the Platform. In any event, the Service Provider’s liability is limited to the fees paid by the User in the preceding 12 months. Liability that cannot be limited by law is not affected.

Details of how personal data is processed and of your rights are in the Privacy Policy.

The Service Provider may suspend or close accounts that violate these Terms, raise suspicion of fraud or threaten the security of the Platform. The User may end the agreement at any time by deleting their account: Profile → Security → Delete account in the web panel, or Profile → Delete account in the iOS app. How data is deleted is explained in the Privacy Policy.

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over disputes. The jurisdiction of Consumer Arbitration Committees and Consumer Courts is reserved for Users who are consumers.

The Service Provider may update these Terms. Updates take effect when published on the Platform; material changes are notified to your registered email address. Continuing to use the Platform after a change means you accept the updated Terms.

For questions about these Terms: iletisim@socialanalyze.org